Spark the good and bad user experience

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BAD: My son is in Melbourne on a prepaid Telecom (sorry Spark) phone. He had to take some important calls so pretty quickly all his credit was used up. Simple… just top it up. WRONG…  problem is the top up system had been down for 30 hours. WTF 30 hours! Phone, Internet, Coupon… nothing worked.

GOOD: Spark actually responded to a question posted on their Facebook as did one other non Spark person. Nothing on their web site, forget about a call center BUT Facebook worked fine… at least I knew they had a problem within 2 minutes.

Just as well their slogan is “Never stop starting” looks like they will be doing plenty of restarts.

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