Customer service so good I feel bad

imagesSo I went to see Fantastic Four(F4) tonight. Yes, Fantastic Four. After the F4 trailer came on I got suspicious, once Michael Douglas appeared I knew there was a problem. Never mind none of us had seen Ant Man before… A quick review of the tickets after an enjoyable movie revealed, indeed we had purchased ticket for F4, only problem is… subsequent to our booking the movie release was pushed out a week.

As a consequence the Empire Cinema & Eatery gave us complementary tickets to F4 next week and our money back. I genuinely felt bad, it’s not like we didn’t enjoy ourselves regardless of what movie we ultimately saw. Free tickets would have been more than enough. Outstanding customer service!

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