mysparksupport@spark.co.nz is a noreply address – really?

CaptureSeems it is OK for Spark to email you an invoice but, too bad if you want to reply with a query. So I am supposed to know that the above address is “No-reply”? Fail on two counts of customer service. Sadly I am not surprised, just annoyed I have to go find the username/password and login. What a pain!

Another useful lesson with a real life example for students in how not to build intuitive and customer focused systems and processes.

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One Response to mysparksupport@spark.co.nz is a noreply address – really?

  1. Pingback: Browser nuances | edwin bruce, teacher

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