Death by call center

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I had an Immigration question earlier this week. After the “Please hold, all our client services staff are busy” (or similar) message and usual crap about going to their website I got the message “You are caller number 32 in the queue”. Hah! Why not just say “We are too busy, F%^& off”. Better still offer to record my number and ring me back… Is that so hard in this century?

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