Kiwibank getting greedy?

Seen recently…

At Kiwibank we are constantly reviewing our products and policies and have recently decided to remove the account fee waiver that you’ve been enjoying on your Low Rate Mastercard. This is effective from 19 August 2017.

Our account fees are charged every six months and your next account fee of $25 will be charged in August

I have to say I don’t think this is a great letter/email, Why not just write…

“Dear Customer,  Fu$% you customer we need another $50 pa”

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