“Call us”, Yeah right

Every few weeks I try contacting IRD to deal with an estate. Every few weeks I give up. On their website “This can take 10 weeks.”… 

I have been trying for 6  months. Time for an OIA request on responsiveness metrics, at least they have legal obligations to respond to these. Can I request an OIA request to get an answer to my letters? No doubt delays will be blamed on the new computer system.


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