Disgraceful telephone stats for IRD

Following on from recent challenges contacting IRD over several months I did an OIA on their call stats. I can see why I got frustrated. I also wrote to IRD on 24 September with the first line stating…

“Please acknowledge receipt of this letter by mail, email or text to avoid me having to ring to see if you have this letter.”

So far nothing.  A private sector company would be out of business by now with this level of s$%t performance.

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